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In-house maintenance makes big difference

The Aksarben Property Management team discusses maintenance systems during a recent team meeting.

Aksarben Property Management takes pride in simplifying tenants’ lives and keeping things stress-free.

“Our job is to make sure all our owners and all our residents are happy as they can be,” said Regional Manager Jacob Larsen, who is based out of the company’s Omaha office.

“Our No. 1 goal on the resident side of things is to make sure our tenants are as happy with a home as they can be. We never like to see a resident unhappy with their home for any reason. That’s why we keep an open line of communication.”

The company boasts its own in-house maintenance team that ensures it can maintain rapid response time to maintenance requests.

“We try to strive for 24-hour response time,” Larsen said, noting Aksarben will always utilize its own team first and opt for a third-party vendor when and if it’s necessary.”

Maintenance requests can vary from appliance repairs and unclogging toilets to changing hard-to-reach light bulbs. 

The best part is submitting requests is pain-free for the tenants and doesn’t require phone calls. Aksarben Property Management utilizes the RentCafe Resident app, which allows people to pay rent, request maintenance or reserve amenities with ease. 

The app features include: 

– Submit one-time payments in three easy steps with various payment methods.

– Set up monthly automatic payments to help you avoid late fees. 

– Share rent, utility, and other costs with roommates using monthly automatic payments

– Submit maintenance requests with photos and voice memos and track progress along the way.

“We have the best systems and teams in play to help with maximizing the full potential of each property we manage,” said V.P. of Operations Bev Larsen.

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