Question & Answers with Sarah Lindberg, Transaction Coordinator Extraordinaire
Q: What do you believe are your key traits that have made/would make you a successful transaction coordinator?
A: I think that one of the most important skills you can have in any field is the ability to communicate well with others. With most jobs, you will be put in a position where you have to communicate with somebody. Sometimes it’s co-workers, sometimes it’s the public, but you need to be able to communicate well and have a positive attitude. I’m also extremely organized, which is probably what makes me the most successful at this job. Great organization skills are something that most people don’t have and the ability to be on top of things and not let things fall through the cracks is one of the most important things involved in this position.
Q: Where are you from?
A: I’m originally from a small town in Kansas called Seneca. It’s a typical Midwestern, one stoplight town with a great community backing and amazingly sweet people.
Q: What experiences prepared you for this career?
A: My personality in general has prepared me for this career, but I’ve also been in positions of customer service my entire life. I’ve had the opportunity to live in lots of different places and experience many different careers. I’m also secretary of Next Generation Kiwanis and co-chair of Comfort Closets. Being organized and on top of things is vitally important to those positions as well. Also, my education. Achieving my bachelors’ degree was difficult, but when I decided to get my MBA I was also working 40 hours a week and raising my newborn son. There is zero chance I could have pushed through that without being organized.
Q: What are your methods for maintaining organization with a large workload?
A: Honestly, it’s all about setting yourself up. I had a boss when we lived in North Carolina (shout out to Chris Canady!) who harped on the importance of setting yourself up for the rest of your day. Plan your work and work your plan!!! And put processes in place when you can. Grab a planner, set a calendar, download an app. There are so many resources to help those who are not naturally organized.
Q: Describe your customer service skills.
A: Customer service skills are important for EVERYBODY. I always say that everybody needs a job at a restaurant or grocery store at some point in their life so they can learn valuable people skills! I’ve been in customer service type jobs my entire life. I’d say the most important thing is to simply give somebody the type of service you’d like to receive. So if you wouldn’t like being told somebody is going to call you back and not get called back, make sure that you’re the one calling back. Going above and beyond isn’t a bad thing either. One time I drove a newspaper to a customer because she had been forgotten on the route and I didn’t know when we could get a replacement to her. Things like that set you apart. You want to be the person that people can rely on and ask for by name. That’s a great feeling!
Q: How would you describe your ability to work as a team player?
A: I hope I’m a good team player? Ultimately, the win is for the team. If you can keep the bigger picture in mind, that will help your daily decisions. It’s not always easy working with others, but if you all have the same goal and can remember that everybody is working towards the same goal it helps. My success = team success. Everybody plays a part in the teams’ overall success.
Q: What have you done to help you to grow and succeed as a transaction coordinator?
A: I think one of the most important things anybody can do is to work on themselves. Even if it is simple, little things. I enjoy reading so I read a lot of personal development books about leadership, personality traits, etc. None of us are perfect so all you can do is help give yourself the edge where you can. And I ask A LOT of questions. (Probably too many!) Knowledge is power and the more you know, the more knowledge you can pass along to others and help the business in as many ways as possible.
Q: What do you enjoy most about working with kwELITE realtors and clients?
A: The thing I enjoy the most about working with realtors and clients is the array of different personalities! My co-workers are great people and make work a lot of fun. There are not many workplaces where you complete trainings during happy hour! And clients are super appreciative and sweet. Seeing them buy their dream home and enjoy the experience that is offered by our office is a great experience.